Overview

When exactly is an invoice created, when is it due, and when is it considered overdue? This article explains the billing timeline – from the subscription's billing date to overdue status.

When invoices are created

Every subscription has a next billing date (visible on the subscription detail page under "Next billing"). An hourly billing run checks all subscriptions and automatically creates the next invoice for due billing dates – including open usage and any active discounts.

The rhythm is determined by the product (interval × interval count), and the position of the billing date by the billing anchor:

• "From subscription start" – the billing date follows the booking date (booked on the 12th → billing on the 12th each time)
• "Start of month" / "Start of year" – all subscriptions are synchronized to the 1st of the month or January 1st; the first period is calculated pro rata

Due date: the payment term

An invoice's due date is derived from the payment term in days – Kyvento uses the most specific setting available:

1. A payment term set explicitly on the invoice
2. the customer field "Payment term (days)" (customer profile, "Billing" section)
3. the account-wide default payment term in the settings
4. the system default of 14 days

Overdue status

A daily check run (at night) marks invoices as overdue once the payment term has elapsed. From this status onward – if enabled – payment reminders and the dunning process take effect.

Adjusting billing dates in individual cases

On the subscription detail page, you can move the next billing date via "Reschedule next billing" – for example, to align all of a customer's subscriptions to the same day – or start billing immediately with "Start billing cycle now".

Next steps

• What happens if a payment doesn't come in – see "Payment terms and due dates" and "Enabling automated dunning"
• Control the renewal behavior – see "Configuring automatic renewal"