Overview

Not every overdue invoice should be dunned – for example during a complaint, an installment arrangement or an ongoing goodwill review. With the dunning hold you suspend dunning for individual invoices without losing the previous dunning history.

Placing a dunning hold

The dunning hold applies per invoice and can be set in two places:

• In Dunning: Under "Dunning" → "Active dunning notices" tab, open the details of a dunning notice (click the row). The "Dunning details" dialog shows the level, open amounts and the dunning history – the "Stop dunning" action places the hold.
• On the invoice detail page: There, the same action is available for overdue invoices as "Activate dunning hold"; a hold that has been set can be lifted again via "Resume dunning".

What the dunning hold does

• The daily dunning run skips the invoice – no further dunning notices are sent and no new fees become due.
• The dunning level reached remains in place – on resuming, it continues at the same point, the history does not start over.
• The pause and resumption are recorded in the dunning history – you can later trace exactly when and for how long dunning was suspended.
• In the dashboard, the "Dunning hold active" metric counts all paused cases; the "Dunning hold" column marks them in the list.

Bigger levers: groups and the entire system

There is no customer-wide or subscription-wide pausing of individual dunning processes – the dunning hold deliberately works per invoice. For coarser interventions, the settings switches are available:

• "Dun business customers" / "Dun private customers" deactivates dunning for an entire customer group.
• The "Active" switch stops the automatic dunning run entirely – the configuration is retained.

Good to know

• A dunning hold does not change the due date: the invoice remains overdue and in view – only the automatic escalation rests.
• If payment is received in full during the hold, the dunning process ends completely on its own as usual.

Next steps

• Automatic end on incoming payment – see "Matching incoming payments automatically"
• Handling uncollectible receivables – see "Debt collection and external providers"