Support

Help and documentation

Checkout & hosted pages

Using your own checkout domain

Overview

With your own domain, your checkout runs at buy.yourcompany.com instead of a Kyvento address – and the customer portal at my-account.yourcompany.com. This strengthens trust and brand presence. This article walks you through setup, DNS verification, and activation.

Adding your domains

Under Settings → "Custom Domains", two areas are available:

  • "Checkout domain": the domain at which your checkout is reachable – for example buy.yourcompany.com.
  • "Portal domain": the domain at which your customers log in to the customer portal – for example my-account.yourcompany.com.

Enter the desired hostname and click "Save". One domain per type is possible; use subdomains of your company domain, not the main domain.

Custom domains settings with portal domain and checkout domain
Custom domains for portal and checkout – enter and save one hostname each

Setting the DNS records

After saving, Kyvento displays the required DNS records that you create at your domain provider:

  1. a TXT record with a verification token (kyvento-verify=…) – it proves that the domain belongs to you,
  2. a CNAME record that points your subdomain to the Kyvento target (alternatively an A record, if your provider does not allow a CNAME for this setup).

Both checks must pass. With "Check now" you trigger the verification manually; in addition, Kyvento checks automatically every day. Depending on the provider, DNS changes take a few minutes to several hours before they are visible worldwide.

Activation and SSL certificate

Activation, including the SSL certificate, is currently handled manually by the Kyvento team: after setting the DNS records, open a support ticket – we issue the certificate and activate the domain. From then on, your checkout is reachable at your own address via HTTPS; the previous Kyvento links continue to work.

Good to know

  • After activation, you only need to replace your existing checkout links if you want to actively promote the new address – both paths remain valid.
  • Do not use the domain anywhere else in parallel (no existing web server on the same subdomain) – the CNAME routes all traffic to Kyvento.
  • When switching your domain provider: carry the DNS records over, otherwise the daily check will eventually fail.

Next steps

  • Adapt the checkout's look to your brand – see "White-label checkout: customizing the design"
  • Sales process and links – see "Setting up hosted pages"