Overview

Questions, problems or suggestions? You can reach our support team directly from within the app via the built-in ticket system — including file attachments and email reply notifications.

Create a ticket

1. In the sidebar under "Account", open "Support".
2. Click "New ticket".
3. Describe your request with a subject and a message. Attach screenshots or documents simply by drag-and-drop (up to 10 files of 10 MB each, including PNG, JPG, PDF, XLSX, ZIP).
4. Submit the ticket.

How the reply works

• As soon as our team replies, you receive an in-app message and additionally an email with a direct link to the ticket.
• In the ticket thread you reply directly — or wrap up the matter in one step with "Reply and close ticket".
• Closed tickets can be reactivated at any time via "Reopen", in case the topic comes up again after all.

Tips for fast help

• Describe what you expected and what happened instead.
• Name the affected objects specifically — such as the invoice number or the customer name.
• A screenshot is often worth a thousand words.

If you can't sign in

Should your access be blocked and the way into the ticket system therefore barred, you can reach us by email at support@kyvento.com.

Next steps

• Many answers are available right here in the support area — use the search at the top of the page