Overview

A dunning process must end as soon as the customer pays – without anyone having to remember it. Kyvento therefore couples dunning directly to the payment status of the invoice: every payment that settles an invoice ends the dunning automatically. This article explains the matching paths and their limits.

Automatically matched payments

Payments via the connected payment providers (credit card, SEPA direct debit, PayPal) are posted fully automatically by Kyvento to the associated invoice – including the payments from the customer portal, which every dunning notice links to via a direct link. The automatic retry of a dunning level ("Retry payment") is also part of this: if it succeeds, the invoice is paid before a dunning notice arises.

What happens with full payment

• The dunning process ends immediately – the dunning level is reset, and any dunning hold that was set is lifted.
• The invoice disappears from the "Active dunning notices" of the dunning dashboard.
• No manual steps are needed – not even if the payment only arrives at a late dunning level.

Bank transfers: record manually

Kyvento does not offer automatic bank reconciliation (bank statement import). You record payments made by classic bank transfer on the invoice detail page via "Record payment" – with the full recording, the dunning process ends just as automatically as with a provider payment.

Special cases

• Partial payment: A partial payment does not stop dunning – the invoice remains open and stays on the dunning ladder. For installment arrangements, consider the dunning hold (see "Pausing or suspending dunning").
• Customer credit: If allocated credit settles the principal claim, Kyvento stops dunning – any dunning fee still open remains as a separate item.
• Open dunning fees: Incoming payments are allocated in the statutory order (oldest fee first, then the principal claim) – details in the article "Charging dunning fees".

Recommended routine

1. Record incoming bank transfers promptly – every unrecorded payment risks an unwarranted dunning notice.
2. Post bank payments that arrived before the daily dunning run; the run works at night.
3. For disputed amounts, use the dunning hold instead of postponing the recording.

Next steps

• Manual payment recording in detail – see "Recording payments manually"
• Suspend dunning processes selectively – see "Pausing or suspending dunning"