Overview

Kyvento keeps you informed about important events in your account — such as failed payments or overdue invoices. Which events trigger a notification is controlled under "Settings" → "Notifications".

Good to know

• The settings apply to the entire account — all employees see the same notifications.
• Only topic groups you have access to are shown.
• The toggles control the in-app messages; you view them in the sidebar under "Account" → "Messages".

The topic groups

• Subscriptions — e.g. "Trial ending soon"
• Invoices — e.g. "Invoice overdue", "Invoice uncollectible"
• Payments — e.g. "Payment failed", "Chargeback", "All payment attempts exhausted"
• Dunning — e.g. "Dunning level increased", "Subscription suspension requested"
• System & integrations — e.g. the daily email delivery report. It is off by default: for most accounts a daily delivery summary is just noise. Switch it on here if you want to keep an eye on delivery problems.

Notifications with the "Critical" badge relate to matters that require immediate action. When you turn one off, Kyvento asks for confirmation just to be safe. Via "Restore defaults" you reset all toggles to the recommended initial configuration.

The message inbox

All triggered notifications land under "Account" → "Messages". There you filter by "All" or "Unread" as well as by severity, and mark everything as read with a single click. For support tickets you additionally receive an email with a direct link to the reply.

Next steps

• Respond to payment issues in a structured way — see "Failed payments: smart retry"
• Automate reminders to your customers — see "Enabling automated dunning"