Overview

Sometimes a subscription should merely rest rather than end – for seasonal businesses, payment arrangements or when a customer is away for a longer period, for example. With the pause function, you freeze a subscription without cancelling it: the customer keeps their contract but is no longer billed.

Pausing a subscription

Open the subscription ("Subscriptions" → select the subscription) and click "Pause". After confirmation, the subscription switches to the status "Paused".

What happens during the pause

• No billing: during the pause, no new invoices and no renewals are created.
• No lost time: when resuming, Kyvento shifts the end of the current billing period by exactly the pause duration – the customer doesn't lose any time they've already paid for, and there is no immediate new charge.
• Transparency for the customer: in the customer portal, the subscription is shown as "Paused". Only you start and end the pause itself – there is deliberately no self-service option for the customer.

Resuming a subscription

On the subscription detail page, you can end the pause at any time via "Resume". Billing continues seamlessly from that moment, with the billing date shifted accordingly.

Pause or cancel?

• Pause if the customer relationship should continue – the contract remains in place and resuming is a single click.
• Cancel if the contract should actually end – see "Managing cancellations".

Next steps

• Automatic renewal in detail – see "Configuring automatic renewal"
• Handling payment issues instead of pausing – see "Failed payments: smart retry"