Changing or cancelling your Kyvento plan

Overview

The "Your plan" card under "Account" → "Billing" shows the current status of your Kyvento contract — "Active", "Trial period", "Paused", "Past due" or "Cancelled" — and offers the related actions. Plan changes, cancellation and payment methods are available to owners and administrators only.

Changing your plan

"Change plan" opens the plan selection (monthly or yearly). The following applies:

• An upgrade takes effect immediately and is charged pro rata at once.
• A downgrade applies only at the end of the current billing period.
• You confirm both in a preview dialog that shows the costs due in advance.

For a scheduled downgrade you can use "Revoke switch" to undo the change and keep your current plan — here too, a preview dialog first shows the costs that would then be due.

Cancelling your plan

After "Cancel plan" your plan continues until the end of the current billing period, after which the account is deactivated. The dialog states the exact effective date. While the cancellation has not yet taken effect, you can withdraw it via "Revoke cancellation" — the plan is reactivated and the "active until" date is removed.

First booking from the trial

There are two ways to move from the trial into a paid plan:

• Reserve a plan: If you pick a plan while still in the trial, it is reserved — your trial stays active until its end date (the plan card shows "Billing starts on …"). The reservation is redeemed automatically only at the end of the trial: that is when the first invoice is created and the amount is charged via your stored payment method. This way you use the remaining trial days in full and move into the paid plan without interruption.
• Book immediately: If you don't want to wait, you complete the order via a button explicitly marked as an order with an obligation to pay (the confirmation legally required under Section 312j of the German Civil Code). The amount is charged immediately and the plan becomes active at once; any remaining trial days are credited to your first billing period.

Payment by SEPA direct debit: A SEPA payment is not confirmed instantly. During that time you see the notice "Your payment is being processed"; your plan is activated only once the payment is confirmed. With credit card or PayPal this usually happens immediately. Without a stored payment method, the add dialog opens first before booking.

If the trial ends without a booking: the grace period

If the trial expires without a reserved or booked plan, Kyvento does not block your account right away. A 3-day grace period begins during which you keep access and can book a plan at any time. During this period you receive two reminder emails:

• At the start of the grace period: "Last chance" — with the date until which you can secure access by booking a plan.
• 24 hours before expiry: a final warning that access will be restricted the next day.

If the grace period also passes without a booking, your account is paused: access is restricted, but your data is fully preserved. As soon as you book and pay for a plan, the account is reactivated automatically. If you need more time, contact our support team — your trial can be extended.

Next steps

• Understand plan, quota and overage — see "Your Kyvento plan and usage"
• Add or change a payment method — see "Payment methods and your Kyvento invoices"